My order

Can I order from abroad ?

In addition to Metropolitan France (including Corsica), Monaco and Andorra, we  
En plus de la France Métropolitaine (y compris la Corse), Monaco et Andorre, we deliver to the following countries : Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Great Britain, Italy, Estonia , Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia , Slovenia, Sweden, Ireland, Denmark, Portugal, Finland, Bulgaria, Romania, Turkey, Switzerland.

How to benefit from free delivery ?

You get free delivery for any purchase from 60€ on the website

How do I know if my order has been processed?

After placing an order, you will receive an confirmation email with your order summary. If you do not receive it, your order may not have been received. To verify, please contact us via email: or by calling: 1-800-557-4986 (Monday through Friday from 9 to 17).

If you still don't have received the confirmation email the following day of your order validation, you would need to check your spam folder.

If it is not the case, please contact our customer service by email :

How to track my order?

When your order has been processed and shipped, you will receive a delivery confirmation email. Tracking is then accessible on the carrier's website the day after your package has been shipped. 
You can also visit ‘Your Account’ to follow your order.

What payment methods are offered?

We accept Visa, Mater Card, and American Express. Your bank details are encrypted and are never known or stored. Payments made on the website are processed securely through the payment partner, Adyen. 
Important information: 
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.

Is my payment information secure?

The information you supply is confidential. Personal information will only be used by Caron for order shipments or customer service. Your credit card details are secured by SSL-encrypted technology and will never be stored online or accessed without your permission.

How to cancel my order ?

Before validating your payment, you are able to edit or cancel your order at any moment.

After validating your payment, it is not possible anymore to edit or cancel your order.

What can I do if my order is incomplete or a product is damaged?

 In case of damaged, defective or incorrect item, contact our customer service :
By email :
By letter : Parfums Caron Customer Service / Website - 89 rue Salvador Allende - CS 40028 - 95871 BEZONS Cedex - FRANCE

By phone on (+33)0 1 34 23 60 17, from Monday to Friday 9-17.

Can I exchange a product ?

For all exchange requests, please follow the procedure of returns and refunds and to place a new order on our website

The return policy is explained in the question below. 

How can I return the products I ordered?

We gladly accept any unused items purchased on  
From receiving your order, you have a 14 days delay to send us back the product you wish to be refunded following the conditions below :
- Only the products bought subscribing the option "Home delivery" are eligible to be returned. 
- It is not necessary to send back your overall order. You will get refunded for the reurned product.
- We cannot accept items if they are not in perfect conditions, in their original packaging and not used to get refunded.
To process a return, please click on Your account / Your returns, select the item(s) to return and print your return coupon to include in your package for delivery.

The refund only concerns returned products and standard delivery charges such as Colissimo. 
Refunds will be issued based on the original form of payment. After receiving your return, we undertake to refund you within 15 days.

How can I see my invoice ?

To access your invoice after your order has been validated, please click on Your account / My orders / 
Pour obtenir votre facture suite à la validation de votre commande, rendez-vous sur l'espace Mon compte / Mes Commandes / Détails de la commande en cours / Ma facture.