Your Customer Service department

Your Customer Service department

Contact Caron

How do I contact Caron?

Our Maison’s Customer Service Department will be delighted to provide you with personal advice and answer any questions you have from Monday to Friday by email at the following address:

We also invite you to consult our Contact page to see all of our contact details. The chat on the home page is also available if you wish to contact us this way.

What address should I send a letter/package to?

You can send your post to the following address:

Parfums Caron

Customer Service Department

22 Rue de l’Elysée

75008 Paris

In case you cannot find what you are looking for:

Live Chat

Need a quick advice to choose a perfume or to find the best shade for your next powder ? CARON ambassadors will answer you on instant messenger, from Monday to Friday, from 10am to 6pm*.


*Excluding weekends and bank holidays

Customer service

Customer service: Our team is available to help you Monday to Friday between 10 am and 6 pm:

Phone / WhatsApp: +33 (0)6 75 57 19 25

Contact us

As CARON and its customers have a long history of sharing and passion, our ambassadors are delighted to speak with you and reply to any questions you may have.